Privacy
Effective Date: 28/07/2025
Last Updated: 28/07/2025
Who We Are
Full Circle Exhibition Design is a global exhibition and event design consultancy based in Birmingham, UK. We create award-winning exhibition stands and provide complete turnkey solutions for clients across the UK, Europe, the US, and UAE.
Our Details:
Company: Full Circle Design Consultants Limited
Trading Name: Full Circle Exhibition Design
Location: Birmingham, United Kingdom
Contact: info@fullcirclegroup.co.uk
Website: https://fullcircleexhibitiondesign.co.uk
Information We Collect
Information You Provide Directly
When you contact us or use our services, we may collect:
Contact Information: Name, email address, phone number, company name, job title
Project Information: Exhibition requirements, budgets, timelines, venue details
Communication Records: Emails, meeting notes, project correspondence
Business Information: Industry sector, company size, previous exhibition experience
Information Collected Automatically
When you visit our website, we may collect:
Technical Information: IP address, browser type, device information
Usage Data: Pages visited, time spent on site, referral sources
Cookies: Small files stored on your device to improve website functionality
How We Use Your Information
We use your information to:
Provide Our Services: Design, develop, and deliver exhibition solutions
Project Management: Coordinate logistics, installations, and on-site support
Communication: Respond to enquiries, provide updates, send project documentation
Business Development: Follow up on leads, provide relevant service information
Legal Compliance: Meet regulatory requirements and protect our business interests
Website Improvement: Analyse usage patterns to enhance user experience
Legal Basis for Processing
Under UK and EU data protection law, we process your information based on:
Contractual Necessity: To fulfil our service agreements and project deliverables
Legitimate Interests: To run our business, improve our services, and maintain client relationships
Consent: Where you’ve specifically agreed to receive marketing communications
Legal Obligation: To comply with accounting, tax, and other regulatory requirements
Information Sharing
We may share your information with:
Service Partners: Trusted suppliers, installation teams, and logistics providers involved in your project
Professional Advisers: Lawyers, accountants, and consultants who assist with our business operations
Regulatory Bodies: When required by law or to protect our legal rights
We never sell your personal information to third parties for marketing purposes.
International Transfers
As we operate globally across the UK, Europe, US, and UAE, your information may be transferred to and processed in countries outside your location. We ensure appropriate safeguards are in place, including:
Adequacy Decisions: Transfers to countries with adequate data protection standards
Standard Contractual Clauses: EU-approved contract terms for international transfers
Partner Agreements: Ensuring our international partners maintain appropriate security measures
Data Security
We implement appropriate technical and organisational measures to protect your information:
Access Controls: Limited access to authorised personnel only
Secure Systems: Regular security updates and monitoring
Project Confidentiality: Strict protocols to protect client project information
Staff Training: Regular data protection training for all team members
Your Rights
Under data protection law, you have the right to:
Access: Request copies of your personal information
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your information (subject to legal obligations)
Portability: Receive your information in a structured, machine-readable format
Restriction: Limit how we process your information
Objection: Object to processing based on legitimate interests
Withdraw Consent: For marketing communications (this won’t affect service-related communications)
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Maintain project records and documentation
- Meet legal and regulatory requirements
- Resolve any disputes or claims
Typically, we retain project information for 7 years after completion, and marketing contact information until you unsubscribe or request removal.
Cookies and Website Analytics
Our website uses cookies to:
- Essential Cookies: Enable basic website functionality
- Analytics Cookies: Understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
To protect our contact forms from spam and abuse, we use Google reCAPTCHA. This service operates as a data processor under our instruction, and your use of the contact form is subject to our data handling practices as described in this policy.
You can control cookies through your browser settings, though this may affect website functionality.
Marketing Communications
We may send you information about our services, industry insights, and relevant exhibitions. You can:
- Opt out at any time using unsubscribe links
- Update your preferences by contacting us
- Choose specific types of communications you’d like to receive
Children’s Privacy
Our services are designed for business clients. We don’t knowingly collect information from individuals under 16 years of age.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and post the updated policy on our website.
Contact Us
For any privacy-related questions, concerns, or to exercise your rights, please contact us:
Privacy Enquiries:
Email: info@fullcirclegroup.co.uk
Phone: 0121 238 0679
Post: Full Circle Exhibition Design, 22 Portman Road, Kings Heath, Birmingham B13 0SL, UK
We aim to respond to all privacy enquiries within 30 days.
This privacy policy applies to all services provided by Full Circle Exhibition Design and covers our activities across the UK, Europe, US, and UAE.